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Study: U.S. Manufacturers Trail Offshore Competitors on Innovation, Strategic Planning

U.S. manufacturers are falling behind offshore competitors when it comes to the breadth and formality of their innovation initiatives, according to a recent survey by accounting and consulting firm McGladrey.
Popular Discussions U.S. manufacturers are falling behind offshore competitors when it comes to the breadth and formality of their innovation initiatives, according to a recent … http://gil-evnents.gilcommunity.com/discussion/study-us-manufacturers-trail-offshore-competitors-innovation-strategic-planning/

Walki Group Technology Innovation Award

The advances in printed electronics have opened up new vistas bringing about disruptive changes to our lifestyle. Forcing the RFID industry to quickly expand, with its applica… http://gil-evnents.gilcommunity.com/gil-talks/bp-2012-walki-group/

IBM

Improving Travelers' Experience with Data?
In today’s world, airports are critical to local and national economies.  They create jobs, facilitate trade, and are hubs for commercial activity.  But, airports are highly c… http://gil-evnents.gilcommunity.com/gil-talks/ibm-smarter-airports/

AC2 Solutions Product Award

When forecasting and scheduling customer contact agents there is little margin for error. Mistakes in under-or overestimating staff requirements will cost organizations either… http://gil-evnents.gilcommunity.com/gil-talks/bp-2012-ac2-solutions/

IBM Customer Value Enhancement Award

Companies today are being forced to make their budgets go further while competing aggressively for customers… who just want more…more value and better customer service. Custo… http://gil-evnents.gilcommunity.com/gil-talks/ibm/

Customer Service: Take a Lesson From Best Buy

As companies strive to reduce costs, streamline the supply chain, increase efficiency, lower inventory, and undertake other improvement efforts, it is important that they keep a keen eye on customer service. Several high-profile retailers and e-tailers ha…
As companies strive to reduce costs, streamline the supply chain, increase efficiency, lower inventory, and undertake other improvement efforts, it is important that they keep a k… http://gil-evnents.gilcommunity.com/blog/customer-service-take-lesson-best-buy/

Cutting Inventory? Know the Consequences

Efforts to cut costs in these financially trying times, coupled with Lean initiatives that strive to remove waste from the supply chain, have resulted in many manufacturers reducing inventory to the point where they may be more vulnerable to supply disrup…
Efforts to cut costs in these financially trying times, coupled with Lean initiatives that strive to remove waste from the supply chain, have resulted in many manufacturers reduci… http://gil-evnents.gilcommunity.com/blog/cutting-inventory-know-consequences/

Social Media Becoming a Key Customer Service Tool

More than half of Fortune 1000 companies are currently using social media tools such as Facebook and Twitter as a component of their customer care operations and strategy, according to survey recently sponsored by consulting and outsourcing provider Capge…
More than half of Fortune 1000 companies are currently using social media tools such as Facebook and Twitter as a component of their customer care operations and strategy, accordi… http://gil-evnents.gilcommunity.com/discussion/social-media-becoming-key-customer-service-tool/

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